The Florida Bar
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The Florida Bar News
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May 15, 2013
Frequently asked e-filing questions

Q: How do I register and file?

A: Go to www.myflcourtaccess.com. Once there, you may want to add the site to your “Favorites” so you can easily get back to it. You will see the “Register” button at the top. Instructions are easy to follow for setting up your registration, user name, and password. If you wish more assistance, there are a number of videos available on the that can help you with many of the tasks, including initial registration.

The Bar member database is used to validate who you are when signing on. The system recognizes your Bar number and the name that you have registered with the Bar. So, if you sign on as Bill Porter, and your registered Bar name is William Porter, the portal will reject the registration. So, make sure you do not mistype your name or Bar number

Q: How much does it cost to register and file?

A: There is no cost to register. Once you register, you may file in all state courts in Florida.

The filing fees for various court actions are the same statutory fees as used for filing in the paper world. However, there is a convenience fee assessed for use of a credit card or ACH transaction. The convenience fee covers the associated banking and merchant fees as allowed by Florida Statutes.

As long as the action does not carry a fee in the paper world, the filing will not have an associated fee in the electronic world.

Q: I tried to register, but I cannot “get in” the portal. What should I do?

A: If you registered from the portal home page, www.myflcourtaccess.com, you need to look for two emails sent to the email account you provided. The emails will be from noreply@myflcourtaccess.com. The first email acknowledges that you have successfully registered. The second email asks you to click on a link embedded in the body of the email. This link “activates” your account. Until you click through on this link, you cannot log into the portal from the home page. The link will take you to a page where you can log in for the first time. Make sure to write down your user name and password for your records.

Q: How do I pay for filing a document?

A: The Florida Courts E-Filing Portal accepts Discover, Mastercard, and American Express. The following convenience fees are established.

* Credit cards = 3 percent of filing fee

* ACH = $3 flat rate

The portal generates a receipt that is emailed to the filer when he or she files a document and it is accepted by the clerk’s office. That email message contains a number called the filing reference number, or “filing i.d.” That filing i.d. will show up on the credit card receipts and bank statements. The following shows the numbering convention and several examples of how it may be presented.

* “ePortal”+{8 digit filing id}+{space}+{6 character memo}

* Samples from a statement:

* ePortal822539 R Link

* ePortal824252

* ePortal826277 091644

Note: The credit card or bank account is not charged for the filing until the clerk accepts the filing.

Q: How may I have filing fees waived if filing on behalf of an entity exempted pursuant to F.S. § ?

A: There are two options for having filing fees waived:

Option 1 — At the bottom of the Payments screen in the portal, click on the Request Fee Waiver checkbox and complete the required information.

Currently, the indigency form is used for this action; however, an agency can also create a form on agency letterhead to be uploaded and attached. If accepted by the clerk during the review process, no fees will be assessed for the filing.

Option 2 — Request to have a “law firm account” established. This type of account can be set up to waive filing fees for all users affiliated with the account. This account type is an organizational account, not exclusive to private firms, and may be utilized by state agencies, state attorneys, public defenders, and other public entity organizations that are eligible according to F.S. §28.345.

An authorized organizational representative should contact their local clerk’s office and request to have a law firm account established for their organization. Refer to the on the Florida Courts E-Filing Authority website for details on managing the law firm account and its affiliated users.

Note that, if an attorney files a case on behalf of both a public entity (fees waived) and private clients (fees not waived), they may not be affiliated with a law firm account that has fees universally waived. Those attorneys would have to utilize option 1 above when filing on behalf of public entity clients and pay the fees when filing on behalf of private clients.

Q: How do I know that my banking information is protected?

A: Each year Florida Courts E-Filing Portal has been audited for financial security and received no comments. Those audits are posted on the authority website, . Further, the portal was built to industry fraud standards using PCI compliance and the financial controls are monitored constantly.

Debit block services protect your bank accounts from unauthorized electronic charges. The block (or filter) provides stringent control over electronic transactions posted to bank accounts. Your bank will only process authorized transactions. Check with your bank before setting up a debit payment. If you have a debit block on your bank account, you must provide certain information to your bank so it can process your payments.

Q: Is special software required to e-file?

A: No, the only requirement will be an Internet connection and a browser. If you are able to send and receive email with attached documents, and use a fairly new computer — the portal supports Internet Explorer 8 or higher — you probably already know how to navigate your computer to attach a text or PDF document as you file on the Florida Courts E-Filing Portal. Use a personal computer when filing as the portal does not currently accept documents sent from an iPad or Android.

Q: What document types does the ePortal support?

A: The Florida Courts E-Filing Portal will accept filings in Word, Word Perfect, or PDF formats. By default, the ePortal will convert a Word or Word Perfect document and provide it in PDF format to the local record system. Each county will also have the option to receive the original Word document if available. The portal can also provide the conversion to TIFF format upon request if the local document management system cannot.

Q: Are there any special requirements for documents?

A: Documents should be a standard size of 8.5 x 11 inches (as defined in Rule 2.520, Fla. R. Jud. Admin.). Documents should leave blank a 3 x 3 inch space at the top right-hand corner on the first page, and a 1 x 3 inch space at the top right-hand corner on each subsequent page, to accommodate statewide standard date/time stamps (as defined in Rule 2.520, Fla. R. Jud.Admin.). Where possible, documents should be electronically signed. Black and white, noncolor documents are preferred. Scanned documents should be at a resolution of 300 DPI, as defined in the State of Florida Electronic Records and Records Management Practices.

Multiple pleadings, motions, etc., should not be combined into one single file; each individual document should be uploaded via the portal document submission process.

A deviation from these guidelines may result in the submitted filing being moved to a pending queue with the filer being notified via email and requested to correct the issue(s) with the document(s) and resubmit the filing.

The document submission standards are posted on the Florida Courts E-Filing Authority homepage, lower lefthand portion of the page.

Q: I’m having issues filing a large document. Why won’t my document transmit properly?

A: Filings, which can be comprised of multiple documents, are limited to 25 megabytes in size. This also applies to a total size when adding more than one document—the sizes as added together cannot exceed 25 megabytes for one submission.

Rule 2.525(d)(5), Fla. R. Jud. Admin., provides that if your document is larger than 25 megabytes, “documents may be transmitted using an electronic storage medium that the clerk has the ability to accept, which may include a CD-ROM, flash drive, or similar storage medium.”

Q: What do I do if my document contains confidential information?

A: The filer must check the documents that are being filed for confidential information. If you are filing a document with confidential information, you must attach a Notice of Confidential Information within the court filing as per Rule 2.420, Fla. R. Jud. Admin. The form is posted on the e-filing site, right above where you add a document.

Q: How do I know whether the county I am filing in requires paper-follow or whether my summons can be submitted and paid for when I file the complaint? Will the county take unsigned orders through the portal?

A: Currently there are variations found from county to county. For instance, many counties have been able to cease taking paper follow-up. The best resource for that is to refer to the Supreme Court listing found at: .

Counties that will allow a summons to be filed and paid for with a filing will have the option available in the drop down menus and the screens will ask you how many entities will need to be served. The payment screen will show that amount calculated along with the filing fee. A county that does not allow for sending the summons electronically will need it delivered in paper with a check.

The same issue applies for unsigned orders. Some counties have assigned a docket code so that one can submit the order. Other counties require them to be sent directly to the judge. You may have to call the county to see how it needs to be done.

Some counties have put this information in the news section. Once you begin the process of submitting a filing, and have selected a county, click on the tiny white triangle on the righthand sidebar. That will open a news portion of the page where the county may have information. Many clerk’s offices also have information on their websites for these type issues.

Q: I need to add a non-party filer or an intervenor and the selection in the party drop-down is not provided. What do I do?

A: The clerk’s office has the ability to add items to the drop-down menus. You will need to call the clerk in the county in which you are filing so they can add that option.

Q: How do I know my document was received?

A: You will receive an automated filing confirmation in the email account you provided through your portal email, both when the portal receives the filing and also when the clerk’s office accepts the filing. Also watch for information on the “My Trial Court Filings” portion of your portal account when you logon.

Once the clerk begins review at the local level, you will see the notation, “Pending Review.” The submission is in the list for the clerk to review. In the event there are issues with the document, you may see the term, “Pending Queue.” At that point, the filer has five days to correct the issue with the document or it will be sent to the judge for “Judicial Review.” If the document has been placed in the pending queue, there should be some direction by the clerk as to what needs to be corrected. Please review page 15 of the e-filer manual for the exact steps on how to edit the document for resubmission.

Once the filing is accepted into the local clerk’s system, this becomes the official court record just like the current paper process.

Q: What is the best way to file exhibits?

A: The best way to file exhibits is to create them as separate documents. Name them the same, but append the words: “Part 1 of 4,” “Part 2 of 4,” and the like, so the clerk can tell the documents go together. Currently, several counties are requiring the exhibits to be part of the main document; that is, all in one document.

Q: How do I find out more about how to file a document through the portal?

A: There are a number of documents, instructional videos, and materials posted on . Additionally, there is an e-filer manual found in the Filer Documentation link once you are on the portal. Once logged in to the portal, scroll to the bottom of the screen.

(Editor’s Note: The information in this story was compiled by the Florida Court Clerks & Comptrollers, which staffs the Florida Court’s E-Filing Authority, and was edited by the News.)

[Revised: 10-23-2014]