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The Florida Bar
www.floridabar.org

Position Description

POSITION TITLE:
CLERK - Lawyer Referral Service
Reports to:
Director - Public Service Programs
Supervises The Following Positions:
n/a
Summary Function:
Answers calls from the public, identifies caller's needs, refers caller to appropriate attorney, and enters information into computer.
% Of Time
Essential Duties and Responsibilities
90
Refers callers to Lawyer Referral Service panel attorneys and enters caller information service needs into computer. Determines other referral resources and makes referrals to outside service organizations and agencies offering public assistance.
5
Assembles labels and prepares materials for mailing.
5
Maintains filing system.
KNOWLEDGE, SKILLS, AND ABILITIES NEEDED TO PERFORM SATISFACTORILY:
Knowledge of:
-- Correct grammar usage
-- Basic filing procedures

Skilled in:
-- Professional telephone etiquette
-- Computer competency

Ability to:
-- Communicate effectively and professionally
-- Enter information into computer quickly and accurately
-- Tactfully manage difficult situations
-- Operate well under pressure
-- Consistently provide an excellent service-oriented attitude



MINIMUM EDUCATION AND WORK EXPERIENCE NEEDED FOR POSITION:
REQUIRED MINIMUM EDUCATION:
-- High School Diploma (or its equivalency)

REQUIRED MINIMUM PROFESSIONAL WORK EXPERIENCE:
-- One (1) year clerical experience

ADDITIONAL INFORMATION:
-- Note: Fluency in Spanish may be required. This is a part-time hourly position.

[Revised: 05-15-2013]