PATLive
Friendly Professionals, Expertly Trained
Named by Forbes as the Best Virtual Receptionist Service in 2023, 2024 and 2025, we’re proud to support thousands of businesses with their most important asset – their calls. We’d be honored to show you how PATLive can make a difference for your firm.
For over 35 years, we’ve helped law firms of all sizes manage their calls and chats with professionalism and warmth. Our receptionists – based in Florida, Georgia, Kansas and Texas – are carefully selected and rigorously trained to represent your firm just as you would, delivering an in-house experience on every call.
Why choose PATLive?
- Free 14-Day Free Trial – No strings attached
- Comprehensive Onboarding – The most thorough setup process in the industry
- Extensive Training and Knowledge of the Legal Market – Our CEO is a Florida lawyer, too!
- US Team – We’re proud to be an all-American company
- Extremely Personalized – Customized and tailored just for your needs
- User-Friendly Technology - Web and Mobile Apps let you:
- Set your availability status in real-time
- View receptionist messages and voicemails
- Send/receive text messages (coming July 1!)
- Access analytics, and more
Flexible Services to Fit Your Firm’s Needs
We offer the most adaptable platform on the market, allowing us to tailor our services to your practice:
- Prescreen potential clients
- Integrate with CRMs like Clio and Practice Panther
- Book appointments directly in your calendar
- Make outbound calls on your behalf
- Customize call forwarding schedules
- Screen calls and forward only the ones you want
- Bilingual Support (English/Spanish)
- Live web chat services
- 24/7/365 availability
Special Offer for Florida Bar Members:
Enjoy 10% off monthly recurring charges, with no setup fees, contracts or complex billing methods.
Learn more and sign up
Ruby Receptionists
With 20+ years of experience and over 15,000 customers, Ruby is the leading virtual receptionist provider for law firms. For attorneys, every call is a potential client—and missing one can mean a missed opportunity. That’s why many legal professionals rely on Ruby, a live virtual receptionist service that functions as an extension of your firm.
Ruby delivers unforgettable experiences online and over the phone—24/7, 365 days a year. Through a unique combination of technology, training, and talent, we make it easy for anyone to reach a friendly, helpful representative in seconds.
Unlike staff at typical answering services, Ruby’s receptionists engage in real, unscripted conversations while referencing custom information provided by the businesses we represent. The result is exceptional customer and client experience that sounds like it’s in-house.
Why Ruby? 100% All-Inclusive Features
- 24/7/365 live call answering
- 100% in the USA
- Unlimited customized call flows
- English and Spanish service
- Appointment scheduling on 20+ software tools
- Lead capture
- Webforms
- Outbound call assistance
- Accepting payments in a PCI-DSS compliant facility
- Integrations with Zapier, Clio Grow and Clio Manage, MyCase, and Grasshopper and more.
With the Ruby dashboard and mobile app, you can stay on top of all your communication with callers and website visitors, change your call handling instructions in seconds, set up custom call forwarding, and view your usage.
Chat Service
Ruby’s managed live chat turns website visitors into clients. We’re available 24/7 to engage with visitors, answer questions, capture leads, and more. At Ruby, a live chat conversation is just like a phone call: personal, immediate, and built to support your business goals. In fact, the same virtual receptionists who answer the phone for our small business customers engage in chat as well. And we use every chat as an opportunity to make a connection and collect actionable insights.
Exclusive Member Discount
As a member of The Florida Bar, you save 8% on Ruby’s virtual receptionist and live chat services!
Get Started with Ruby
