PATLive

Friendly Professionals, Expertly Trained

Named by Forbes as the Best Virtual Receptionist Service in 2023, 2024 and 2025, we’re proud to support thousands of businesses with their most important asset – their calls. We’d be honored to show you how PATLive can make a difference for your firm.

For over 35 years, we’ve helped law firms of all sizes manage their calls and chats with professionalism and warmth. Our receptionists – based in Florida, Georgia, Kansas and Texas – are carefully selected and rigorously trained to represent your firm just as you would, delivering an in-house experience on every call.

Why choose PATLive?

• Free 14-Day Free Trial – No strings attached
• Comprehensive Onboarding – The most thorough setup process in the industry
• Extensive Training and Knowledge of the Legal Market – Our CEO is a Florida lawyer, too!
• US Team – We’re proud to be an all-American company
• Extremely Personalized – Customized and tailored just for your needs
• User-Friendly Technology – Web and Mobile Apps let you:
  • Set your availability status in real-time
  • View receptionist messages and voicemails
  • Send/receive text messages (coming July 1!)
  • Access analytics, and more

Flexible Services to Fit Your Firm’s Needs

We offer the most adaptable platform on the market, allowing us to tailor our services to your practice:

• Prescreen potential clients
• Integrate with CRMs like Clio and Practice Panther
• Book appointments directly in your calendar
• Make outbound calls on your behalf
• Customize call forwarding schedules
• Screen calls and forward only the ones you want
• Bilingual Support (English/Spanish)
• Live web chat services
• 24/7/365 availability

Special Offer for Florida Bar Members:

Enjoy 10% off monthly recurring charges, with no setup fees, contracts or complex billing methods.

Ruby Receptionists

Ruby acts as a seamless extension of your business, delivering unforgettable experiences online and over the phone—24/7, 365 days a year. Through a unique combination of technology, training, and talent, we make it easy for anyone to reach a friendly, helpful representative in seconds.

Unlike staff at typical answering services, Ruby’s receptionists engage in real, unscripted conversations while referencing custom information provided by the businesses we represent. The result is exceptional customer and client experience that sounds like it’s in-house.

With the Ruby dashboard and mobile app, you can stay on top of all your communication with callers and website visitors, change your call handling instructions in seconds, set up custom call forwarding, and view your usage. Our platform integrates with tools such as Zapier, Clio Grow and Clio Manage, MyCase, and Grasshopper.

RS Service

With 20+ years of experience and over 15,000 customers, Ruby is the leading virtual receptionist provider for growing businesses.

We’re so much more than an answering service. Our virtual receptionists not only answer, screen, and transfer calls, but can also take messages, schedule appointments, collect payments, perform lead capture and client intake, and even make outbound calls on your behalf. Whether you use Ruby full-time, part-time, or as backup, our receptionists are available 24/7, and you can change your call handling status in a few clicks or taps.

Chat Service

Ruby’s managed live chat turns website visitors into clients. We’re available 24/7 to engage with visitors, answer questions, capture leads, and more.

At Ruby, a live chat conversation is just like a phone call: personal, immediate, and built to support your business goals. In fact, the same virtual receptionists who answer the phone for our small business customers engage in chat as well. And we use every chat as an opportunity to make a connection and collect actionable insights.

Get Started with Ruby

Smith.ai 24/7 Bilingual Receptionists (Live Human and AI Call Answering)

Smith.ai offers superior call answering and intake services for law practices of all sizes. Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time. Plans start at $292.50/month and include free spam blocking, plus a risk-free 14-day, money-back guarantee.

We also offer Voice Assistant, our AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available as backup, for escalations and more complex calls. Voice Assistant plans start at $97.50/month. Website Chat plans are also available and start at $0/month with simple per-chat ($10/chat) pricing, or $140/month for bundled chat pricing ($5-7/chat).

Member discount: The Florida Bar members get $100 off their first month of calls and chats with code FLBAR100, 5% off bundled services, and 10% off annual plans paid upfront.

Learn more and sign up