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11th Circuit adds a chatbot to its website

Senior Editor Top Stories

SANDI can understand user requests in English and Spanish and can help web visitors find frequently requested information such as judicial directories, courtroom Zoom ID numbers, and case information

SANDI the ChatbotThe 11th Judicial Circuit is harnessing artificial intelligence — a chatbot named “SANDI” — to enhance court efficiency.

SANDI greets visitors to the 11th Circuit website in an online chat window and can direct them to case numbers, judicial directories, Zoom IDs, and other useful information. Chief Judge Nushin G. Sayfie said she was excited about adopting a new technology that “helps us improve service to our community.”

“This means our users don’t have to go searching through drop-down menus to find what they’re looking for — they can just ask SANDI,” she said. “We will continue to be innovative in order to give better access to justice to the people of Miami-Dade County.”

The virtual assistant offers 24/7 website navigation and features text-to-speech and voice command technology that allows visitors with an audio and microphone-enabled device to request help verbally.

SANDI — Self-Help Assistant Navigator for Digital Interactions — speaks English and Spanish, but more languages will be added, court officials say.

SANDI can direct self-represented litigants to a menu that includes “Court Forms,” “Status of My Filed Court Case,” “I Have an Upcoming Hearing,” or invite them to “Visit the Family Self-Help Program for More Information.”

The new feature was made possible through a federal grant from the State Justice Institute in collaboration with the National Center for State Courts and chatbot developer Advanced Robot Solutions.

“If live assistance is needed, SANDI can connect the user to a paralegal or, if after hours, send a request to have the paralegal contact the user the next business day,” according to a statement by Office of Government Liaison & Public Relations Director Eunice Sigler.

“The Miami judicial system’s vision of using artificial intelligent multilingual avatar chatbots, working collaboratively with the live Self-Help chat team, is truly visionary and leading edge,” said Advanced Robot Solutions CEO Paul McManus. “This platform will help Miami’s constituents while at the same time improving customer service workflows — a win-win for everyone.”

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